ProSouth IT Solutions your premier IT support provider with offices based in Balcutha and Dunedin.
We know IT support when it comes to small businesses in Otago and offer plans tailored from 17 years experience supporting our local customers.
We believe IT should be made easy by offering the right advice, products, solutions and support.
We take a simple approach to finding out what you do, what IT means for your business and how we can support your IT while keeping up with ongoing change.
IT Service Desk
Our main service desk is available during business hours with emergency support also available 24/7. Our service desk is always manned which means we can get to your calls straight away. We also take service requests via email and our service portal.
Most IT support issues can actually be solved without a technician needing to be there! We do this through a secure remote support app that lets us "zoom in" via the internet to help when we're needed.
Sometimes the only way to fix a troublesome IT problem is for our techs to visit onsite. We have several vehicles operating out of our branches in Dunedin and Balclutha so we can get to issues fast! We come onsite to solve tricky IT issues before they become a frustration, so you can keep working.
Computer Repair Workshop
We have an extensive range of tools and systems available to repair a huge range of computer hardware issues. Computers with faults can be brought in to us and we will work hard to either deliver a diagnosis or repair as quickly as possible. We can also upgrade existing computer systems if they need a bit more speed or storage capacity.
IT Support Plans
Our plans are tailored to suit your business so talk to us first, so together we can discuss the best solution for you.
Sometimes you only want IT Support where you need it. Because of this we offer all our service desk features even where you're not on a subscribed support contract with us.
Essentials MSA Plan
An Essentials MSA or "Managed Service Agreement" is just that, a support plan that lets us cover all the essentials involved in keeping your IT gear running smoothly. We proactively monitor and maintain your systems, catching most issues before they become problematic. We tailor our essentials plan to your business giving optimal cost benefit from the subsciption.
Full MSA Plan
A full MSA plan means we look after all your IT so you have time to do what you do best! Under this plan we look after all systems using secure management software. We also deliver reports around IT systems statuses and can deliver live asset tracking data. We also consult on future upgrades and have experts who can deliver roadmaps and advice.